Privacy Notice

Home Health Compass, LLC (“Home Health Compass,” “we,” “us,” “our”) is a home health therapy staffing agency serving Northern California.

This notice explains what information we collect, how we use it, and the choices you have. It applies to our website, homehealthcompass.com, our CareStitch mobile staffing app, and our phone, text message, and email communications (together, the “Services”). It covers clinicians, clinician applicants, home health agency partners, and the patients and families we coordinate visits with.

Questions about this notice can go to admin@homehealthcompass.com or (510) 469-0489.

1. What information do we collect?

We collect only the information we need to staff and coordinate home health therapy visits.

Information you give us.

This includes your name, mobile and other phone numbers, email address, mailing address, professional license and credential documents, resume and work history, and the messages you send us. You may provide it through our website forms, the CareStitch app, scheduling tools such as Calendly, email, LinkedIn messages, phone calls, or onboarding and contract paperwork.

Information from our agency partners.

When a home health agency refers a patient, the agency gives us the information needed to schedule and coordinate therapy visits. We handle patient health information as required by HIPAA and our agreements with partner agencies.

Information collected automatically.

When you visit our website, our website host records basic technical data such as your IP address, browser type, device type, and pages viewed. We use this data to keep the site secure and working properly.

Information from the CareStitch app.

When you use CareStitch, we collect your account details, the staffing activity you complete in the app (such as visit offers you accept), and device information such as device model, operating system, and app version. If you allow it in your device settings, the app may also use your location to match you with nearby visits. You can turn off location access at any time in your device settings, though some features may not work without it.

2. How do we use your information?

We use your information only to run our staffing services and meet our legal obligations. Specifically, we use it to:

• Match clinicians with patient referrals and coordinate therapy visits
• Recruit, credential, and onboard clinicians
• Communicate with you by phone, email, and text message
• Answer your questions and requests
• Keep our website and the CareStitch app secure and working properly
• Comply with laws, regulations, and our contracts with partner agencies

We do not use your information for targeted advertising, and we do not sell, rent, or trade it.

3. Text messaging (SMS)

Home Health Compass sends conversational and operational text messages only. We do not send marketing or promotional texts.

What we text about.

Visit scheduling and coordination, patient referrals and staffing updates for clinicians and agencies, credential and onboarding reminders, replies to questions about applications and open positions, and visit confirmations for patients and families.

How you opt in.

You agree to receive texts from Home Health Compass when you give us your mobile number and consent through our website forms, scheduling forms, or onboarding paperwork, or when you text us first. If you share your number by email, resume, or LinkedIn message, our first text will confirm your consent and explain how to opt out. Consent to receive texts is not a condition of any contract or engagement with us.

Frequency and cost.

Message frequency varies. Message and data rates may apply.

Opting out.

Reply STOP to any message to stop receiving texts. You will receive one confirmation message, and no further texts will be sent. Reply START to opt back in.

Help.

Reply HELP, email admin@homehealthcompass.com, or call (510) 469-0489.

Patient privacy.

Texts to patients and families are limited to scheduling and visit logistics. Please call us instead of texting detailed health information.

Carriers are not liable for delayed or undelivered messages.

Your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Will your information be shared with anyone?

We do not sell, rent, or trade personal information. We share it only when needed to provide our services or meet legal obligations:

• Partner agencies. We share a clinician’s credentials and availability with the agencies where that clinician is placed. We share patient information only with the assigned clinician and the referring agency.
• Service providers. Companies that run our website, the CareStitch app, our phone and text system, email, scheduling, and document storage process information on our behalf. They may use it only to provide those services to us.
• Legal requirements. We may disclose information to comply with a law, court order, or government request, or to protect the safety and rights of any person.
• Business transfers. If Home Health Compass is involved in a merger, sale, or acquisition, personal information may transfer as part of that transaction, subject to this notice.

All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

5. How long do we keep your information?

We keep personal information as long as we need it for the purposes in this notice, including records we must keep under law, our agency contracts, and credentialing requirements. After that, we delete or anonymize it.

6. How do we keep your information safe?

We use administrative, technical, and physical safeguards to protect your information. No system is completely secure, so we cannot guarantee absolute security, but we work to protect your information and limit access to those who need it.

7. Do we collect information from minors?

Our Services are not directed to anyone under 18, and we do not knowingly collect their personal information. If you believe we have, contact us and we will delete it.

8. What are your privacy rights?

You may ask to access, correct, or delete your personal information, and you may opt out of text messages at any time by replying STOP. Send requests to admin@homehealthcompass.com. We respond within 30 days. Some records may need to be kept to meet legal or contractual requirements.

9. Do California residents have specific privacy rights?

Yes. Under California Civil Code Section 1798.83 (“Shine the Light”), California residents may ask whether we shared personal information with third parties for their direct marketing purposes. We do not share personal information for that purpose. You may send this or any other privacy request to admin@homehealthcompass.com.

10. Do-Not-Track signals

There is no uniform standard for browser Do-Not-Track signals, so our website does not currently respond to them.

11. Do we update this notice?

We may update this notice from time to time. The “Last updated” date at the top shows when it was last changed. If we make material changes, we will post a notice on our website.

12. How can you contact us?

Home Health Compass, LLC admin@homehealthcompass.com
(510) 469-0489